Privacy Policy
Hampstead Movers Privacy Policy
This Privacy Policy explains how Hampstead Movers collects, uses, stores and protects personal data relating to our moving and related services. It applies to all existing and prospective Hampstead Movers customers located in the Hampstead area, as well as to individuals who contact us about our services, visit our website or interact with us by any other means.
Hampstead Movers acts as the data controller in respect of the personal data described in this Privacy Policy. We are committed to processing your personal data lawfully, fairly and transparently, in accordance with the UK General Data Protection Regulation and applicable data protection laws.
Personal Data We Collect
We collect and process personal data that you provide directly and data generated in the course of delivering our services. The types of personal data we typically collect include:
Identification and contact details such as your name, postal address, property addresses for collection and delivery, and general contact preferences.
Booking and service information such as requested service type, dates and times of moves, access details for properties, item inventories where provided, special handling instructions and notes relevant to the safe and efficient provision of services.
Communication records such as enquiries, requests, feedback, complaints and any correspondence with our customer service team, including any information you choose to include in these communications.
Payment and transaction data such as information about payments made for our services, dates and amounts of transactions, and internal payment references. We do not store full payment card details; these are handled securely by our payment service providers.
Technical and usage information where you interact with our website, such as anonymised or aggregated usage data, basic device and browser information and pages visited. This is used to improve the performance and security of our online services.
Lawful Basis for Processing
We process your personal data only when we have a lawful basis to do so. Depending on the circumstances, our processing relies on one or more of the following legal grounds:
Performance of a contract: We use your personal data to provide you with our moving and related services, to manage bookings, to communicate with you before, during and after your move and to handle payments and billing.
Compliance with legal obligations: We may process and retain certain data to comply with tax, accounting, insurance and other legal or regulatory obligations that apply to our business.
Legitimate interests: We may process your personal data when this is necessary for our legitimate business interests and when these interests are not overridden by your data protection rights. Examples include improving our services, managing our business operations, handling customer queries and protecting our rights in case of disputes.
Consent: In some cases, we may ask for your consent to process your personal data for specific purposes, such as sending certain types of marketing communications. Where we rely on consent, you can withdraw it at any time.
How We Use Your Personal Data
We use the personal data we collect for the following purposes:
To provide and manage our services, including scheduling and carrying out moves, planning resources and ensuring that our staff can access your properties safely and efficiently.
To communicate with you about your enquiries, quotations, bookings, changes to your move, follow up after services, and to respond to any questions or concerns.
To process payments, issue invoices, manage refunds where applicable and maintain accurate financial records.
To improve our services, train staff, develop new offerings and enhance the customer experience by analysing service usage and feedback in an aggregated and de-identified form where possible.
To ensure the security and integrity of our business, including preventing and investigating potential fraud, misuse of our services or breaches of contract.
To meet legal, regulatory, tax and accounting obligations and to establish, exercise or defend legal claims.
Data Sharing and Processors
We do not sell your personal data. However, we may share your personal data with carefully selected third parties where necessary for the purposes described in this Privacy Policy.
Service providers acting as data processors may process personal data on our behalf in areas such as payment processing, secure data storage, customer relationship management systems, communication and messaging tools and IT support services. These providers are only permitted to use your data in accordance with our instructions and for the agreed purposes, and they are required to implement appropriate security measures.
Professional advisers such as accountants, legal advisers, auditors and insurers may receive limited personal data where necessary for them to provide professional services to us or to protect our legal rights.
Authorities and regulators may receive personal data when we are under a legal or regulatory obligation to disclose it, or where disclosure is necessary to protect our rights or the rights of others.
In the event of a business restructuring, sale or transfer of parts of our business, personal data may be shared with relevant parties and their advisers as part of that process, subject to appropriate confidentiality safeguards and data protection requirements.
International Transfers
Where we use service providers located outside the United Kingdom or the European Economic Area, we take steps to ensure that your personal data receives an adequate level of protection. This may include relying on adequacy regulations or entering into contracts that incorporate standard data protection clauses approved by relevant authorities.
Data Retention
We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, including any period required to comply with legal, accounting or reporting obligations and to resolve disputes.
In general, core customer and booking records are retained for a period consistent with applicable limitation periods and regulatory requirements. Financial and transactional information is retained for the length of time required by tax and accounting laws. Communication records may be kept for a reasonable period to allow us to manage enquiries, complaints and any follow-up issues.
When your personal data is no longer needed, we will securely delete or anonymise it so that it can no longer be associated with you.
Your Data Protection Rights
As a data subject under the UK GDPR, you have a range of rights in relation to your personal data, subject to certain conditions and exemptions. These rights include:
The right of access: You can request confirmation of whether we process your personal data and obtain a copy of that data, together with information about how it is used.
The right to rectification: You can ask us to correct or complete any inaccurate or incomplete personal data we hold about you.
The right to erasure: In certain circumstances, you can request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected or where you withdraw consent and there is no other lawful basis for processing.
The right to restriction of processing: You can ask us to restrict the processing of your personal data in specific situations, such as when you contest the accuracy of the data or object to our legitimate interest basis.
The right to data portability: Where processing is based on your consent or on a contract and carried out by automated means, you can request to receive your personal data in a structured, commonly used and machine-readable format and, where technically feasible, have it transmitted to another controller.
The right to object: You can object to the processing of your personal data where we rely on legitimate interests as our legal basis, including profiling based on those interests. You also have an absolute right to object to direct marketing.
The right to withdraw consent: Where we rely on consent to process your personal data, you may withdraw that consent at any time, without affecting the lawfulness of processing carried out before withdrawal.
You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe your rights have been infringed.
Security of Your Personal Data
We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include access controls, secure storage, staff training and regular review of our data protection practices. While we work hard to safeguard your data, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations or data processing practices. When we make significant changes, we will take reasonable steps to inform you. The most recent version of this Privacy Policy will apply to the processing of your personal data.
By continuing to use Hampstead Movers services after any updates take effect, you acknowledge the revised Privacy Policy to the extent permitted by law.
