Terms and Conditions
Hampstead Movers Service Terms and Conditions
These Terms and Conditions set out the basis on which Hampstead Movers provides removal, relocation, packing, storage coordination and associated services in the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, the following expressions shall have the meanings set out below:
1.1 Client means the person, firm or company who requests or uses the services of Hampstead Movers.
1.2 Company means Hampstead Movers and any employees, agents or subcontractors acting on its behalf.
1.3 Services means any removal, transport, loading, unloading, packing, unpacking, furniture assembly or disassembly, storage coordination, waste removal assistance, or related services provided by the Company.
1.4 Goods means all furniture, personal effects, household or office items, and any other property handled, packed, transported or stored in connection with the Services.
1.5 Contract means the agreement between the Client and the Company for the provision of Services, as set out in these Terms and Conditions together with any written quotation, confirmation or schedule issued by the Company.
2. Scope of Services
2.1 The Company provides domestic and commercial removal and relocation services within the United Kingdom and, by prior agreement, to and from certain international destinations.
2.2 The precise scope of Services will be as set out in the written quotation or confirmation provided to the Client, which may include any or all of the following: survey and estimation, packing and wrapping, loading and unloading, transport of Goods, disassembly and reassembly of basic furniture, and assistance with arrangement of storage.
2.3 Any additional services requested by the Client on the day of the move or after the Contract is formed may be subject to additional charges and are provided at the Company’s discretion.
3. Booking Process
3.1 Quotations are provided based on the information supplied by the Client. The Client is responsible for ensuring that all information regarding access, parking, property layout, quantity and nature of Goods, and any special handling requirements is accurate and complete.
3.2 Quotations will normally specify whether they are binding or estimated. Where a quotation is based on time and materials, the final price will depend on actual hours worked and resources used.
3.3 A booking is not confirmed until the Client has accepted the quotation and any required deposit has been received by the Company. The Company reserves the right to decline or cancel any booking before confirmation is issued.
3.4 The Client must inform the Company as soon as possible of any changes that may affect the Services, including but not limited to changes of dates, addresses, access restrictions, or the volume and nature of Goods. Changes may result in a revised quotation and additional charges.
3.5 If the move requires special permissions or parking suspensions from local authorities, the Client is responsible for arranging these unless the Company specifically agrees in writing to arrange them as an additional service.
4. Payments and Charges
4.1 Unless otherwise agreed in writing, a deposit may be required at the time of booking, with the balance payable before or on completion of the Services.
4.2 Payment terms, including accepted payment methods and due dates, will be set out in the quotation or confirmation. Time for payment shall be of the essence of the Contract.
4.3 If payment is not received in accordance with the agreed terms, the Company reserves the right to suspend or cancel the Services and to charge interest on overdue amounts at the statutory rate from the due date until payment is received in full.
4.4 Additional charges may apply for:
a. Delays caused by the Client or third parties, including but not limited to waiting for keys, lack of access, or incomplete packing where the Client has agreed to self-pack.
b. Work carried out outside standard working hours at the Client’s request or due to circumstances beyond the Company’s control.
c. Extra Goods not declared at the time of quotation, or additional services requested that were not included in the original quotation.
d. Long carries, difficult access, stair work or use of lifts not advised at the time of quotation.
4.5 All prices are given inclusive or exclusive of VAT as specified in the quotation. If VAT becomes chargeable or the rate changes, the Company shall adjust the charges accordingly.
5. Cancellations and Postponements
5.1 The Client may cancel or postpone the Services by giving written notice to the Company. The following cancellation charges may apply unless otherwise agreed in writing:
a. More than seven working days before the agreed start date: no cancellation fee, and any deposit may be refunded or transferred at the Company’s discretion.
b. Between three and seven working days before the agreed start date: up to 50 percent of the quoted price may be charged.
c. Less than three working days before the agreed start date or on the day of the move: up to 100 percent of the quoted price may be charged.
5.2 If the Client postpones the move, the Company will endeavour to transfer the booking to a new date, subject to availability. Postponement fees may apply, and the Company reserves the right to treat a postponement as a cancellation where appropriate.
5.3 The Company may cancel the Contract or suspend Services without liability if:
a. The Client fails to make payment when due.
b. The Client is in material breach of these Terms and Conditions.
c. The Company reasonably believes that carrying out the Services would pose a risk to health, safety, property, or would involve handling prohibited or hazardous Goods.
d. Circumstances beyond the Company’s reasonable control, including severe weather, accidents, road closures, industrial action or other events, make it impracticable or unsafe to perform the Services.
6. Client Responsibilities
6.1 The Client is responsible for:
a. Ensuring that adequate access and parking are available at both collection and delivery addresses for the duration of the Services.
b. Obtaining and paying for any permits, permissions or parking arrangements unless specifically agreed otherwise.
c. Preparing the premises so that the Company can carry out the Services safely and efficiently, including securing pets and children away from work areas.
d. Ensuring that all Goods are ready for removal and properly packed where self-packing has been agreed.
e. Removing and safely disconnecting all appliances prior to the move unless a specific service has been agreed for this purpose.
f. Being present or represented by an authorised person during collection and delivery to direct placement of Goods and to sign relevant documents.
6.2 The Client must not submit for removal or storage any Goods that are dangerous, illegal, perishable, explosive, corrosive or otherwise hazardous, including but not limited to gas cylinders, flammable liquids, firearms, ammunition, illegal substances, or items that may cause damage to persons or property.
6.3 The Client must inform the Company in advance if any Goods are of high value, fragile, or require special handling or insurance, including but not limited to antiques, artwork, musical instruments, glass, stone, or delicate electronic equipment.
7. Company Responsibilities
7.1 The Company will use reasonable care and skill in providing the Services and will take reasonable steps to protect Goods and property while under its responsibility.
7.2 The Company will provide suitable vehicles, equipment and personnel for the performance of the Services as described in the quotation.
7.3 The Company will comply with applicable laws and regulations relating to the provision of removal and associated services in the United Kingdom.
8. Liability and Limitations
8.1 The Company’s liability for loss of or damage to Goods, or for delay in delivery, shall be limited as set out in this section and any additional insurance arrangements agreed in writing.
8.2 The Company will not be liable for loss or damage where:
a. The loss or damage arises from inherent defects, natural deterioration, or pre-existing damage in the Goods.
b. The Goods have not been properly packed by the Client where self-packing was agreed.
c. The loss or damage results from acts or omissions of the Client or third parties not under the Company’s control.
d. The Goods include prohibited, hazardous or perishable items that the Company was not informed about.
e. The damage is to items such as pressboard, flat-pack or self-assembly furniture that is not designed to be moved in an assembled state, or where reassembly is requested at the Client’s risk.
8.3 The Company’s total liability for loss of or damage to Goods shall not exceed a reasonable market value of the affected Goods up to any limit set out in the quotation or confirmation, unless additional cover has been expressly agreed in writing.
8.4 The Company shall not be liable for any indirect or consequential loss, including but not limited to loss of profits, loss of opportunity, or loss of enjoyment, arising out of or in connection with the Services.
8.5 Any claim for loss or damage must be notified to the Company in writing as soon as reasonably possible and in any event within seven days of completion of the Services, or such other period as may be specified in the quotation. The Client shall provide reasonable evidence and access for inspection of any alleged damage.
8.6 Nothing in these Terms and Conditions shall exclude or limit the Company’s liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.
9. Waste Regulations and Environmental Compliance
9.1 The Company operates in accordance with applicable UK waste and environmental regulations. Where waste removal or disposal services are provided, these will be clearly described in the quotation or confirmation.
9.2 The Client must not include in any waste or items for disposal any hazardous materials, controlled waste, clinical or medical waste, asbestos, chemicals, solvents, gas cylinders, or any other items that are restricted or regulated unless expressly agreed in writing and permitted by law.
9.3 The Company will dispose of waste only at authorised facilities and in accordance with relevant regulations. The Company reserves the right to refuse removal of any items that it reasonably believes may be hazardous, illegal, contaminated or non-compliant with waste regulations.
9.4 The Client is responsible for any costs, fines or penalties arising from incorrect information about the nature of waste or Goods provided to the Company, or from the Client’s failure to comply with applicable laws.
10. Delays and Force Majeure
10.1 The Company will use reasonable endeavours to carry out the Services within agreed timeframes but does not guarantee specific start or completion times unless expressly stated in writing.
10.2 The Company shall not be liable for any delay or failure to perform the Services where such delay or failure is due to circumstances beyond its reasonable control, including but not limited to severe weather, traffic disruptions, accidents, breakdowns, road closures, public events, strikes, acts of government, or other force majeure events.
10.3 In the event of significant delay or disruption, the Company will notify the Client as soon as reasonably practicable and will seek to agree alternative arrangements where possible.
11. Complaints and Dispute Resolution
11.1 If the Client is dissatisfied with any aspect of the Services, they should notify the Company as soon as possible so that any concerns can be addressed promptly.
11.2 Formal complaints should be made in writing, providing full details of the issue, relevant dates, addresses and any supporting evidence. The Company will investigate and respond within a reasonable time.
11.3 The Company aims to resolve disputes amicably. If a dispute cannot be resolved through discussion, the parties may consider independent mediation or other alternative dispute resolution procedures before commencing formal legal proceedings.
12. Privacy and Data Protection
12.1 The Company collects and processes personal data in order to provide the Services, manage bookings, and comply with legal obligations. This may include contact details, addresses, and information necessary for the move.
12.2 The Company will handle personal data in accordance with applicable UK data protection laws and will take reasonable steps to safeguard such data against unauthorised access, loss or misuse.
12.3 The Client has the right to request access to, correction of, or deletion of personal data held by the Company, subject to legal and regulatory requirements.
13. General Provisions
13.1 These Terms and Conditions, together with any quotation or confirmation, constitute the entire agreement between the Client and the Company in relation to the Services and supersede any prior understandings or agreements.
13.2 If any provision of these Terms and Conditions is held to be invalid or unenforceable, that provision shall be deemed modified to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.
13.3 The Client may not assign or transfer any rights or obligations under the Contract without the prior written consent of the Company. The Company may subcontract or assign its rights and obligations, provided that it remains responsible for the performance of the Services.
13.4 Any waiver by the Company of a breach of these Terms and Conditions shall not be deemed a waiver of any subsequent breach.
14. Governing Law and Jurisdiction
14.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, the Contract, or the Services shall be governed by and construed in accordance with the laws of England and Wales.
14.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.
By proceeding with a booking or using the Services of Hampstead Movers, the Client confirms that they have read, understood and agree to be bound by these Terms and Conditions.
